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Consumer Confidence Reports (CCRs)

 

CCR Delivery Requirements

Description

Federal CCR Regulations (127 KB)

Forms for CCRs

NOTICE!!

CCR Delivery Requirements

Rule 62-550.824(3)(d), effective April 10, 2003, requires that all CWSs shall mail or otherwise directly deliver one copy of their consumer confidence report to each billing customer. Systems serving 10,000 or more are not eligible for a mailing waiver.  For a list of the delivery requirements for all retailer systems, please see DEP Form 62-555.900(19). Please see below for a description of  the consumer confidence report.

Description

Demonstrating their commitment to public health protection and the public's right-to-know about local environmental information, the U.S. Environmental Protection Agency (EPA) and the Florida Department of Environmental Protection (DEP) are requiring water suppliers to put annual drinking water quality reports into the hands of their customers. These consumer confidence reports, which EPA developed in consultation with water suppliers, environmental groups, and the states, will enable Americans to make practical, knowledgeable decisions about their health and their environment.

While water systems are free to enhance their reports in any useful way, each report must provide consumers with the following fundamental information about their drinking water:

  • the lake, river, aquifer, or other source of the drinking water;
  • a brief summary of the susceptibility to contamination of the local drinking water source, based on the source water assessments that the state is completing over the next five years;
  • how to get a copy of the water system's complete source water assessment;
  • the level (or range of levels) of any contaminant found in local drinking water, as well as EPA's and DEP's health-based standard (maximum contaminant level) for comparison.
  • the likely source of that contaminant in the local drinking water supply;
  • the potential health effects of any contaminant detected in violation of an EPA or DEP health standard, and an accounting of the system's actions to restore safe drinking water;
  • the water system's compliance with other drinking water-related rules;
  • an educational statement for vulnerable populations about avoiding Cryptosporidium;
  • educational information on nitrate, arsenic, or lead in areas where these contaminants are detected above 50% of EPA's and DEP's standard; and
  • phone numbers of additional sources of information including the water system and EPA's Safe Drinking Water Hotline (800-426-4791).

This information will supplement public notification that water systems must provide to their customers upon discovering any violation of a contaminant standard. This annual report should not be the primary notification of potential health risks posed by drinking water, but will provide customers with a snapshot of their drinking water supply.

Consumers will see the reports by July 1 each year. Large water systems will mail the water quality reports to their customers, either with water bills or as a separate mailing, and will take steps to get the information to people who do not receive water bills. Smaller water systems (those serving fewer than 3,300 people) will be able to distribute the information through newspapers or by other means.


EPA Consumer Confidence Reports Awards

 

Each year the EPA conducts the Consumer Confidence Reports Excellence Awards Program. The program gives awards to water systems with exemplary consumer confidence reports. There are six award categories: small, medium, and large surface water, and small, medium, and large groundwater. Winning this prestigious award at the county, District, state, or regional level demonstrates your achievements and commitment to your customers.

The U.S. EPA Region 4 recently announced the winners of the 2010 Consumer Confidence Report Excellence Awards. Two of the six categories were won by Florida systems. Congratulations to the following winners:

  • Small Surface Water System - Boone-Florence Water Commission; Burlington, Kentucky
  • Small Ground Water System - Eglin Air Force Base-Ranger Camp; Eglin Air Force Base, Florida
  • Medium Surface Water System - Longboat Key; Town of Longboat Key, Florida
  • Medium Ground Water System - Gallatin County Water District; Sparta, Kentucky
  • Large Surface Water System - Beaufort-Jasper Water and Sewer Authority; Okaite, South Carolina
  • Large Ground Water System - Daphne Utilities; Daphne, Alabama

 

Last updated: October 28, 2011

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