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Consumer Confidence Reports (CCRs)



EPA & Florida DEP Allow for Electronic Delivery of the CCR

The U.S. EPA and Florida’s Department of Environmental Protection now allow water systems the option to deliver their CCRs electronically to their customers.  There is guidance on the manner in which electronic delivery can substitute for regular hard copy mail, available below.  Additionally, the CCR template on FRWA’s website has been modified to allow you to make an electronic version of your CCR.  Finally, the Certificate of Delivery Form 62-900(19) - Alternate will be due by August 10th of each year, and this revised form and can be found on the Drinking Water Forms page.

Federal CCR Regulations

Forms for CCRs

Consumer Confidence Report Delivery Options & Guidance (4.45 MB)


Demonstrating their commitment to public health protection and the public's right-to-know about local environmental information, the U.S. Environmental Protection Agency (EPA) and the Florida Department of Environmental Protection (DEP) are requiring water suppliers to put annual drinking water quality reports into the hands of their customers. These consumer confidence reports, which EPA developed in consultation with water suppliers, environmental groups, and the states, will enable Americans to make practical, knowledgeable decisions about their health and their environment.

While water systems are free to enhance their reports in any useful way, each report must provide consumers with the following fundamental information about their drinking water:

  • the lake, river, aquifer, or other source of the drinking water;
  • a brief summary of the susceptibility to contamination of the local drinking water source, based on the source water assessments that the state is completing over the next five years;
  • how to get a copy of the water system's complete source water assessment;
  • the level (or range of levels) of any contaminant found in local drinking water, as well as EPA's and DEP's health-based standard (maximum contaminant level) for comparison.
  • the likely source of that contaminant in the local drinking water supply;
  • the potential health effects of any contaminant detected in violation of an EPA or DEP health standard, and an accounting of the system's actions to restore safe drinking water;
  • the water system's compliance with other drinking water-related rules;
  • an educational statement for vulnerable populations about avoiding Cryptosporidium;
  • educational information on nitrate, arsenic, or lead in areas where these contaminants are detected above 50% of EPA's and DEP's standard; and
  • phone numbers of additional sources of information including the water system and EPA's Safe Drinking Water Hotline (800-426-4791).

This information will supplement public notification that water systems must provide to their customers upon discovering any violation of a contaminant standard. This annual report should not be the primary notification of potential health risks posed by drinking water, but will provide customers with a snapshot of their drinking water supply.

Consumers will see the reports by July 1 each year. Large water systems will mail the water quality reports to their customers, either with water bills or as a separate mailing, and will take steps to get the information to people who do not receive water bills. Smaller water systems (those serving fewer than 3,300 people) will be able to distribute the information through newspapers or by other means.

EPA Consumer Confidence Reports Awards


EPA’s Consumer Confidence Reports Excellence Awards Program was set up to recognize and give awards to water systems with exemplary consumer confidence reports. There were six award categories: small, medium, and large surface water, and small, medium, and large groundwater. Winning this prestigious award at the county, District, state, or regional level demonstrated a utility’s outstanding achievement and commitment to its customers.

The U.S. EPA Region 4 recently announced the winners of the 2011 Consumer Confidence Report Excellence Awards.  One of the six categories was won by a Florida system. Congratulations to the following winners: 

  •  Large Ground Water System:  City of Tallahassee Underground Utilities; Tallahassee, Florida
  •  Medium Ground Water System:  Calvert City Municipal Water Department; Calvert City, Kentucky
  •  Small Ground Water System:  Fonde Water System; Pineville, Kentucky
  •  Large Surface Water System:  Bristol Tennessee Water System; Bristol, Tennessee
  •  Medium Surface Water System:  Cynthiana Municipal Water Works; Cynthiana, Kentucky
  •  Small Surface Water System:  Town of Blowing Rock; Blowing Rock, North Carolina

Please Note:  The EPA Consumer Confidence Reports Awards program has been discontinued due to resource constraints currently facing the Drinking Water Section at EPA Region IV.  Therefore, award application packages will not be accepted by FDEP.

Last updated: September 30, 2014

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