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OTIS Programs

Office of Technology and Information Services

The Office of Technology and Information Services (OTIS) strives to provide the most secure, reliable, responsive, and cost effective delivery of technology services possible in support of the Department’s initiatives and the operational functions of the agency. OTIS is responsible for overseeing the Department’s use of existing and emerging technologies in government operations, and its delivery of services to local government and the public. OTIS works to improve the Department’s efficiency through technology by aligning business and technology objectives to deliver effective solutions. Additionally, OTIS implements agency information technology planning and management procedures, guidelines, and standards that are consistent with the procedures and standards adopted by the Agency for State Technology.

Application Development CycleEnterprise Application Services
Enterprise Application Services uses best practices in application development to work with customers throughout the agency to design and develop technology solutions. The program area is also responsible for the agency's Geographic Information Systems and Document Management infrastructure as well as enterprise software solutions.

Hand ShakeBusiness Management Services
Business Management Services is responsible for managing the agency's information technology budget (IT) and delivers IT contract development and management services to DEP programs. The section also provides personnel and administrative management support to OTIS.  This includes, but is not limited to, communications, human resources, inventory, procurement, and public records requests.

Customer ServiceCustomer Support Services
Customer Support Services is responsible for the Statewide Service Desk which includes a call center, support for computer hardware, standard software applications and computer peripherals. Computer Support Services manages the development, support and maintenance of the IT Service Management Support Software (Cherwell), SharePoint, and the DEP Intranet and Internet Content Management Sites..  This program area is also responsible for asset management.

Planning & Governance ServicesPortfolio Management Services
Portfolio Management Services is responsible for managing and maintaining the agency's application and IT project portfolios.  This includes providing project management oversight, managing technical standards and policies development, maintaining a significant portion of the agency's business applications, and providing strategic information technology planning support.

Remote TechnologiesSecurity and Infrastructure Services
Security and Infrastructure Services (SIS) provides the Department with a secure and functional computer network infrastructure.  SIS provides administration and management of network resources including the Department's wide area network (WAN), voice communications, messaging services, server infrastructure, remote access, mobile devices and video-conferencing.  SIS coordinates and administers the Department's security policies, procedures, and standards including security awareness training and security compliance assessment.
Last updated: July 15, 2015
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