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Consumer Confidence Report

What is a CCR (Consumer Confidence Report)?

• The Federal Consumer Confidence Report Rule requires suppliers of water that serve community water systems to provide consumer confidence reports (CCR) to their customers. These reports are also known as annual water quality reports or drinking water quality reports. The remaining public water systems in the U.S. are not required to provide CCRs. 

• The CCR summarizes information regarding sources used (i.e., rivers, lakes, reservoirs, or aquifers) any detected contaminants, compliance and educational information.

• The reports are due to customers and the Department by July 1st of each year.  The Certification of Delivery (COD) form is due to the Department by August 10th of each year.

Electronic delivery of CCRs

• In January 2013, the EPA issued a memorandum clarifying the delivery methods for the CCR Rule to include electronic delivery.

• The Rule currently requires that each comminity water system (CWS) mail or directly deliver the CCR.  The EPA has identified two different approaches that would be allowed to provide electronic delivery of CCRs.

1. Paper CCR delivery with a customer option to request an electronic CCR, or

2. Electronic CCR delivery with a customer option to request a paper CCR

• Electronic delivery must provide the CCR in a manner that is "direct."  CWS can use paper or electronic communication (e.g., water bill) with URLs to meet their CCR requirement if:

  •  the URL provides a direct link to the CCR, and

  • if the communication prominently displays the URL and a notice explaining the nature of the link. 

  • In addition, the link must take the customer to the entire CCR so that the customer does not have to navigate to another webpage to find any required CCR content.

For Additional Assistance

• In House Compliance Contacts

CCR/COD Templates

• FRWA CCR Template and Instructions Word format [498 kb]

• FRWA CCR Template and Instructions .pdf format [272 kb]

• NOTE: Please pay close attention to the CCR template to determine which results you may have to convert from lab reported result units into the correct CCR reporting units. For example, if your lab reports a Lead or Chromium result as 0.012 mg/l or ppm (parts per million), the correct CCR unit result is 12.0 ug/l or ppb (parts per billion). Each contaminant has its own particular CCR unit as shown in the CCR template and instructions. The template also gives instructions on how to do the conversions.

• COD Template .pdf format [61.7 kb]

• NOTE: The COD template has been updated to include electronic delivery as a CCR distribution method.

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Data for Consumer Confidence Report

• Below is a table that contains links to files with data you'll need to complete the Consumer Confidence Report.

• Please note: You may have to include detected contaminant data that are up to five years old if that contaminant was detected in the most recent round of sampling. This is the reason why several years of data are included in the data files below. Please remember to check each year for results that must be reported in the CCR.

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SWAPP- Source Water Assessment and Protection Program

This program is meant to ensure that your drinking water is safe, not just at the tap, but at its source. The Florida Department of Environmental Protection (DEP) is initiating the SWAPP as part of the federal Safe Drinking Water Act (SDWA).

The water that surrounds us - lakes, rivers, streams, and aquifers - makes up our drinking water sources. These source waters can be threatened by potential contaminants such as hazardous chemicals, stormwater runoff, waste disposal sites and underground storage tanks.  It is a national priority to protect these sources and ensure safe drinking water for citizens. SWAPP was created to protect these vital resources.

DEP's SWAPP Web site

Search by county for assessments of public water supply systems